Spare Parts Coordinator / Specialist (m/f/d)

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Make an impact

Looking for a position where customer focus and process reliability truly make a difference?

Join us as a Spare Parts Coordinator / Specialist (m/f/d) and help ensure that our customers receive the right parts at the right time.

• Acting as the primary contact for customer inquiries related to spare parts.

• You prioritize and handle cases while ensuring accurate documentation in our ERP/CRM systems.

• Preparing quotations, following them up proactively, and supporting strong closing rates.

• Managing the full spare parts process – from inquiry through quotation to order confirmation and invoicing.

• You keep open cases transparent, maintain a structured backlog, and ensure timely completion.

• Clear and professional communication regarding prices, lead times, and technical questions.

• Working closely with the Global Spare Parts Team, especially on complex or cross‑regional topics.

• You use relevant KPIs to guide your daily work and actively contribute to continuous improvement initiatives.

What you need to succeed

• Bringing a commercial or technical background with experience in customer service, ideally within the spare parts environment.

• You understand ERP and CRM processes (e.g., SAP, Salesforce); SAP knowledge is a plus.

• Confident use of MS Office applications, especially Excel.

• You set clear priorities and stay structured, even in dynamic situations.

• Enjoying independent work while being a reliable team player in a global environment.

• You communicate openly and professionally – both in writing and on the phone.

• Fluency in Englishan German; additional languages are an advantage in our global environment.

• You are motivated by customer satisfaction, continuous improvement, and an entrepreneurial mindset.

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

Note for United States job postings (EEO statement):
Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.