Team Lead Customer Success

Our client is a leading comparison platform : It's both the market leader and a dynamic startup. In agile teams, they make quick decisions and operate with flat hierarchies. Through the targeted use of cutting-edge tools and technologies , as well as state-of-the-art AI methods, they drive data-driven innovation – always with a focus on added value for customers.

If you enjoy working with people, have a passion for sales, and are eager not only to lead a team but also to support their growth and development, this could be a great fit for you. If you’re looking for a company that blends stability with dynamism and offers room for creativity, you’ll feel right at home here.

In return, our client provides a secure work environment, a startup mentality, a supportive team, ongoing learning and development opportunities, and many additional benefits.

Type of contract: permanent, on-site with 1 day home office

Location: Germany, Dortmund

You Will

• lead and develop people: You are a team leader of a sales-oriented team and do your best to develop your team professionally and personally through feedback sessions and coaching.
• make onboarding: You develop training plans and ensure a smooth onboarding process.
• provide an analysis and feedback: You regularly conduct evaluations and identify strengths and weaknesses in order to create targeted development plans for your team.
• provide customer service: You are very hands-on, partly involved in operational work and conduct consulting calls (inbound & outbound) – all without cold calling.
• recruit: You regularly conduct job interviews to expand your team.
• realize ideas : You optimize processes and continuously work on further developments.

Requirements

• Sales: You bring several years of experience in sales, ideally in the financial services sector, telephone sales or as a bank clerk.
• Leadership: You have demonstrable initial leadership experience (technical & disciplinary)
• Being able to inspire and motivate people: You possess a high capacity for enthusiasm, are ambitious, have strong social skills, and a sense of responsibility.
• Entrepreneurial thinking & hands-on mentality: You have a strong entrepreneurial and innovative mindset as well as the willingness to participate in day-to-day sales operations.
• Analytical thinking and problem-solving skills: You possess a quick grasp of concepts and a strong understanding of processes. Excellent problem-solving abilities round out your profile.
• Fluency in German and English.

Benefits

• Excellent career opportunities: You'll benefit from their attractive salary package and diverse advancement opportunities.
• Further training: A broad training catalog, specialized personnel development and side-by-side coaching support you on your career path.
• Work-life balance: Flexible working hours and up to 10 days of unpaid leave
• An environment where you'll feel comfortable: a first-name basis culture, regular business update meetings, cool team events and drinks, an open-door policy with management, and a hoodie and sneaker dress code.
• Food & Drinks: They provide you with a free meal daily (breakfast or lunch), fresh regional fruit, as well as coffee, tea and soft drinks.
• Modern working: State-of-the-art software and hardware tools (e.g., noise-cancelling headphones) support you in your telephone customer service.
• Extras: Vouchers for numerous clients’ products, additional payment towards the EGYM Wellpass, discounts for fitness studios and a subsidized company pension scheme
• Job ticket: Discounted public transport fares to their centrally located offices